Find out what our customers have to say about our service.
Just a quick email to say thanks to Andrew, Ian, and David for sorting out the two Spesh Stumpjumper FSR frames last week. They arrived as promised on Friday, were built up on Saturday, and duly given a 20 mile thrashing on Sunday! Both Scott and I were deeply impressed with the bikes, and within 30 mins of riding them managed to put in a personal best on Strava down a trail we must have ridden over 50 times, so definitely a measure of the quality of the bikes!
I got the bike from DHL on Friday without any problems. Everything was
so incredibly well packed so no issues with the bike.
After a quick assembly I was able to test ride it on Saturday & I
absolutely love the bike =)
Thanks for the everything, I will definitely recommend you to my friends!
One happy customer,
Bike arrive in our factory today and all is OK ,thanks again for your speedy service. I wish some of our clients where as organised as you are.
I will keep in touch and hopefully pass on some more business to you in the near future .
I just wanted to thank your team for all their help with ordering my bike and accessories. i eventually completed the purchase with Dave from your sales team who was really helpful. thank you again and i cant wait to get my bike now :-) thanks
I just wanted to write you a quick note to say thank you for all your assistance when handling my recent purchase of the Epic Comp. I’m pleased to report that the bike safely arrived and looks even better in the flesh than it does in any of the pictures that I had previously seen.
Just to advise that the bike was delivered timely on Saturday as planned. I would like to thank you for your support and customer care. I'm extremely pleased with the product and service I have received and would definitely deal with you again. I will spread the word!
Just a quick note, went out for a ride today and pleased to report that the replacement front wheel works absolutely perfectly! Thanks for all your help in arranging the replacement and providing great customer service! Very impressed and will definitely be buying from you guys again in the future.
Wanted to say a BIG,BIG thankyou to you guys - for an absolutly perfect, helpful, friendly purchase......backed up by a brilliant price and lighning fast delivery.
I've spent the whole weekend riding my P7 and am as pleased as punch (if a little sore).
Keep up the good work guys!
Hi, ive just received my specialized camber elite 2011 off you guys, and would like to say how well i felt treated on the phone by your salesman (Anthony).
I had phoned a few other places before you, and it was this reason i chose to buy from you.
The bike arrived in perfect condition, and the next day, as i was told.
Ive been out on it today and it rides perfect.
I will recommend you to other people for sure.
Just a quick e-mail to say thanks for the prompt attention provided when i
ordered a Specialized Hardrock SE bike from yourselves on Monday morning
of this week.
The bike was ordered on Monday, delivered on Tuesday and is being ridden
today (Wednesday)!! What a fabulous service you provide.
I shall have no hesitation in promoting your business to friends and
family in the future and it was the positive experience that i had a few
years ago when i bought a Marin bike from you that prompted me to return
to you this week - and the excellent service is still being provided!!
Once again, many thanks and well done!!
I would like to extend my personal gratitude to Antony and Jane. Additionally, i don't normally have the time or indeed the inclination to convey my gratitude to a supplier, but in this case i have to make an exception, Bike Scene has provided me with exceptional Customer Service, for me it is a very rare occurrence to deal with a supplier who is a specialist in their field and who employs such wonderful, enthusiastic and knowledgeable people, so double respect and a big salute from me.
To all at Bike Scene
I just wanted to say a big 'Thank you' for all your help this weekend with getting me back on the trails. Anthony went above and beyond to help with fixing my broken Hope pro 2 axle.
I must say your after sales/customer service reminded my why I decided to travel past a lot of other bike stores to purchase my Orange 5 almost 18 months ago now.
Thanks again for all your help always first choice for advice & a reliable service, just wish you were a little closer to Gateshead.
Just a quick email to thank you guys for the superb service on the purchase and delivery of my new Camber Expert 2011.
The bike arrived unmarked, when promised and the sus settings are pretty much spot on, you guys having dialed it in before shipping.
I'm now looking forward to getting out on the south downs this weekend with it.
Just a quick note to say how professional the service I received when I purchased my new bike last Thursday.
Thanks to Antony and his advice without any pressure selling I will be back to do business again in the near future.
Dear Bike Scene,
Just a quick note to say - my epic evo arrived yesterday - all is fine with it.
I thought it was very well packaged and secure.
Thank you also for sending me the spare tubes - they arrived in the post today - unexpected but a nice touch.
This is the first bike, I have bought through mail order/ web, and thought the whole process was very smooth and straight forward.
Looking forwards to getting out on it now.
Let me say a huge thanx to ‘Andy’ who recently serviced my Carrera fury and has simply transformed the way the bike rides !!! after a few rides out I am over the moon as to how good the bike feels now. So big thanx from me !!!
I just want to say thanks for the help with my order and your support with all my questions along the way..
My bike is awesome and it was very smooth order handling from your side. I will surely recommend Bike Scene to my mtb friends.
I just received the new seat post clamp. THank you so much for helping me out and solving the problem!
You guys are doing a great job. I will recommend your customer service and care to anyone I know!
To all at Bikescene, many thanks to you all for your excellent service and especially Anthony for being so helpful on saturday in getting me back on the trails and repairing the brake on my Stumpjumper, bike is running superbly again, your assistance made the trip up from Hull thoroughly enjoyable.
Just got the stumpy yesterday. Two words. TOTALLY AWESOME.
You should have seen the smile on my face when takin the bike out the box.
Won`t be able to give it a good kicking till next wkd, but the set up feels good.
The service from start to finish from you guys was great .......Big Thanks........
To all at Bike Scene.
Just a quick note to thank you all for your exceptional service
last week. I thought I was pushing my luck slightly to try and
order some new bars and stem on a thursday afternoon for riding
on Saturday but after a quick phone call, my new FSA Bars and
stem arrived before lunch on Friday as promised, all at a bargain
Your site has been added to my favorites and I will definitely
recommend you to any friends who are looking for new gear.
I look forward to popping into the shop when I'm next over that
way and look forward to buying from you again.
I just wanted to write to say a big Thank You to your oultet, and to
David in particular.
As a 50+ I recently made the decision to take up mountain biking. I live
in Darlington so went in and spoke to the 2 or 3 shops here, seeking
advice on costs, models, etc. and left each one feeling more deflated
and confused than before I went in. Then a friend suggested your shop,
so off I toddled one Saturday morning allocationg 30 minutes. Your
Assistant David was that thorough and helpful that I was in there nearly
2 hours, but left having placed an order for a new Specialised
Rockhopper and being totally convinced that the decision was right and
that I knew what the next steps were, including gear I needed.
I subsequently took delivery of my bike, have had masses amount of fun
on it and it has been in for it's free service (again all done with
fantastic helpfullness). Every step of owing a bike has been a greater
pleasure than I imagined, and the help and support from your staff has
Thank you very much.
Just wanted to say what a pleasure it was to be able to walk into a shop and receive the service I did on Saturday. Very rare these days that a person will actually go through in detail about the product you are buying. Managed to get the bike out on Saturday for a 20 mile ride and I couldn't be more happier with my choice and the extra equipment I bought. I will definitely be recommended you guys to anyone that asks me about bikes or needs any advice on them.
Just a quick note to say how impressed I am with your service, crankset arrived first thing morning, brilliant service from undoubtedly the uk’s best bike shop
Keep up the good work.