Customer testimonials

Find out what our customers have to say about our service.

Hi,

I have just bought two specialized crosstrail hybrid cycles. One for myself and one for my wife.

Can I just say that the level of service we received was outstanding. From our first visit when we spoke with Anthony who explained all the available options and sizings, to Andrew who took our order and arranged the spec and collection date. Then Alan who handed them over and who went that little bit extra to help with the rack on the car. I can honestly say that the three A,s on the staff gave a triple A service. Thank you.

June 2017
Geoff
Hi to all at bike scene. I would just like to say a big thanks to all the team for the advice,recomendations and outstanding customer service i have received since first visiting the store at the beginning of the year. I am new to the mtb scene and am often baffled by the sheer amount of products available and the ongoing complexities of looking after and maintenance of the bike. Luckily i have been able to rely on you guys to sort all that for me. From the sales team to the mechanics i have experienced nothing but polite,friendly service and i thank you all for that. A special thumbs up to Andy who recently went out of his way to solve a problem i was having regarding the hydraulic brakes. Cheers mate, all sorted now thanks to your help and advice. So thanks again to everyone and you can count on my ongoing custom as much as i can count on you guys.
May 2017
Stephen
Hi the team at Bike scene
A thank you to Andrew on my initial enquiry which resulted in the purchase of 2 Specialized Camber Evo's, a ladies and gents.
Although used they arrived in as new condition packed to ensure perfect on arrival and fully serviced.
Andrew monitored the sale and went through the specification and modifications fitted to my bike.
These far exceeded my expectation and my son, a rider of a Stumpjumper could not believe how competitive the pricing was.
I had dealings with other team members including Antony and everyone was helpful and professional in all dealings with this order.

Thank you again to Bike Scene
April 2017
Bob
Hi Brother Alan - the bike arrived! Thank you for the extra packaging to ensure a safe delivery, much appreciated! Everything appears to have arrived in good order. I took the frame to my shop so that they can build it up. It's like an early Christmas :)
Thank you for making this an easy process - and for helping me along the way. I wish you the very best. It's nice that we can do good business while both of our countries are having serious political/economic issues.
Take care,
Mark, Nevada, USA
October 2016
Mark
Hi there
I came into Bike Scene at Guisborough on Thursday to enquire about a new bike. I spoke to your colleague Alan who was most helpful and gave me some valuable advice, pointing me towards a bike that would serve my needs (Specialised Sirrus Comp Carbon Disc 2016). Although you didn't have one in store to show me, Alan arranged for one to be delivered for me to see before deciding to buy. I returned to Guisborough today and spoke once again to Alan and also to Neil, both of whom were excellent in providing me with the guidance I needed to make what for me was a sizeable investment in a bike (twice the price of my previous steed). Without their expertise and their friendly, helpful manner I suspect I would have looked elsewhere for a cheaper alternative (the aluminium framed equivalent model available elsewhere for £750) but they inspired me with confidence because of their knowledge of the products you sell and their enthusiasm so I decided to 'take the plunge' and buy the dearer model from you. Please pass on my thanks to them for an excellent level of customer service. I'm now looking forward to collecting the bike and giving it a trial run.
Best wishes
Malcolm
August 2016
Malcolm
Hello there,

I collected the frame last weekend, it looks nice!

I has been a pleasure to deal with You, very good information and communication + fast shipping.

Best regards,

Jesper
Sweden
July 2016
Jesper
Hi Alan,

I received the frame first thing this morning, just checked during my lunch break and everything appears to be present and undamaged. Thanks for sorting delivery so quickly, it's been a pleasure ordering from you and I have been very impressed with the level of customer service!

Kind regards,
Tom
July 2016
Tom
Alan and the team at Bike Scene provided an excellent level of service for my mail-order purchase. They assisted me prior to the sale with choosing the right frame to fit my size and riding requirements and responded to any queries I had promptly and professionally via email and telephone and with photos. Once the order was placed, delivery was swift and David did an excellent job to ensure that the bike was packaged safely and securely in order to provide maximum protection. It's easy to be apprehensive about buying bikes online, but the quality of the service made the whole experience feel like I was visiting my local bike shop; testimony to their experienced and passionate staff! I will definitely be recommending Bike Scene to other riders in my club.

Thanks,

Paul
May 2016
Paul
Hi Alan,
Thanks again for everything. I’m attaching a photo of the finished product. Amazing to ride and I’m very glad I found you guys and was able to get the Quickstep color scheme. A beautiful looking frame. I will be riding and admiring it for many years to come.

Best Wishes! I will look forward to stopping by the shop when we plan our next tour of the UK!

Jud – New Mexico, USA
May 2016
Jud
Just a quick note to say how consistently impressed I've been each time I
phone the shop to make an enquiry prior to an order. Whoever I speak to, I'm
always greeted with the same "nothing is too much trouble" service and attention to
detail. Needless to say, I've always been delighted with the products I receive.
Many thanks,
Chris (France)
May 2016
Chris
Hi Alan,
I can't tell you how much i'm looking forward to receiving it - you have been a real champ throughout the process :) I would gladly recommend my danish network to do business with you.
April 2016
Torben, Denmark
Thanks for following up, the frame has arrived and as you wrote the frame was here earlier then estimated. Looking forward to get them out in the woods :-)
As last time I ordered from Bike Scene, brilliant service!
April 2016
Martin, Sweden
Just wanted to say how good an experience I had at the shop today.
Everyone I spoke to were amazing, the bike also. In a day where customer
service is sometimes very difficult due to expectations etc, your staff
were all spot on and a credit to the shop. I have no doubt I'll be
ordering a turbo when availability opens up and I can get some pals on one
too.

Thank you once again.

A new customer
April 2016
Phil
Hi there,
Please pass my thanks to Antony for looking after me on Saturday. I am really impressed with Bike Scene - you guys have been the best I have come across and your attitude to demo bikes is fantastic value.
January 2016
Dave
Hi,
Many thanks for you're excellent and polite / friendly service when i brought my Kalkhoff e bike in for some warranty work.
The service i received was excellent, from beginning to end. .....Andy , who dealt with me was first class...as was everyone else.
You are all a credit to the company you work for.
Well done , and thankyou so much.
Cheers
October 2015
Ian
Hi Guys

What a fantastic service you gave me this week, thanks. To recap l spoke to four members of staff on Monday the 23rd on various points regarding the purchase of a bike (Ian, Andrew, Alan and a technician) All members of staff were very helpful and knowledgeable in helping me make my purchase. Bike ordered 2pm that day, it arrived at 9am on Wednesdays the 25th inst via TNT as agreed. After just over 2 hours of completing the assembly of the bike including odometer l was off for a 20 mile bike ride and the bike performed perfectly with no missed gear changes, great braking and the fitted spacers in the brake levers giving me a better reach were ideal. This service was second to none and your business deserves to prosper as you set the customer service bar very high. A lot of businesses could learn from the ethos of Bike Scene. Good luck for the future

Thanks again, kind regards to all

March 2015
Tony
Thanks also for you service and advice regarding size. At first I thought not being able to order directly online was a bit annoying. But after I spoke to you and ordered over the phone, I actually felt that it was much better as I got speak with someone who seemed genuinely interested in bikes and bike riding. I Will definitely order from you again.

Eric
September 2014
Eric
Thank you very much for all your help and advice with new bike purchase. Very pleased with bike and great customer service from all staff as always.

Karen

August 2014
Karen
Antony (and the rest of the team),

I'm massively pleased with the bike! Such a good decision to come and collect it for the race. It performed flawlessly and I'm sure help ease some if the pain. Came in 16th in men's open 24hr solo with 20 laps! Very happy with that and absolutely love the bike!

Thanks for all your help. The whole shop staff, atmosphere, help, etc was superb.

Thanks again.

Peter

July 2014
Peter
Hello Anthony

I contacted you and then met you at your shop end March/early April - you sold me new casette for my Fuji Ace roadbike, installed it and also adjusted my wheel.
Thank you for the excellent advice you gave me and the work that was done. I was looking for slightly easier set-up to go uphills and what you did for me works perfectly.
I am sorry I did not thank you sooner.

Cheers
W. M
June 2014
W. M
Thank you very much for help with sorting out a puncture on Matthew's bike today.
Customer service from yourselves was brilliant as always.
Instructions on how to get wheel back on worked so he will be able to ride again.

All help very much appreciated,

Karen
May 2014
Karen
Just wanted to say thanks for an excellent deal on the Command Post and prompt delivery too.
Thanks Antony for great customer service.

Richard
April 2014
Richard
Ian

Just to let you know the bike arrived safely and it looks fabulous!

It's been a real pleasure working with you over the last few weeks to spec and build the bike. You and the team have been incredibly helpful and made the process very easy. At each stage you took the time to understand my requirements and provided sage advice, often steering me in the right direction!

You provided an excellent and 'real value for money' service. I would have no hesitation in recommending you to my friends.

Thanks again

April 2014
Peter
I just love this shop a massive thank you to everyone that has dealt with me over the last 7 months especially Antony. Your service is top notch and you totally know your stuff when it comes to bikes. I would not hesitate to recommend Bike Scene to anyone. I am over the moon with my bikes I have bought and also to the great setup service you have. Bike Scene is my one stop place for everything Mountain Bike. I will continue to use your shop as long as am riding.

April 2014
Mike
Hi
Just a big thanks to your staff for getting my wife a 26" proper wheel size frame
and fox forks.
Your staff are extremely helpful and knowledgeable pity you didn't have a shop in Newcastle but worth the journey down.

Feb 2014
Mick
Antony,

I just wanted to say thanks for the great service provided by yourself and for the really quick delivery for my 2014 Rockhopper. I am really happy with the bike and glad that a friend recommended yourself to me.

If I ever need anything else I will be sure to give you a shout!

Thanks again,

January 2014
Steve
Hi Antony!

I've now tested the bike on my "home trail" and I'm more than satisfied! Really glad that I did upgrade the wheels and gears, X01 system works perfectly.

I also want to thank you for the nice and competent response from you, really appreciate that you make suggestions on rims, hub colors and so on.

So now you have one more happy customer and I am going to recommend you to my friends.

January 2014
Mikael
I would like to pass to you my sincere thanks for supplying the new rear shock for my old Specialized Epic. Together with the new bearings and the shock the bike has been transformed and performing like it never did before! (Shame about the rider!)

December 2013
Martin
Hi,

I recently purchased a Specialized Rockhopper on your 0% Finance scheme.

Just to say that the Bike and scheme are Brilliant. I have been riding a very old GT Outpost Trail since 1997 and vastly appreciate the differences that ‘modern technology’ makes. I am really looking forward to progressing my experiences and skills with a bike that will perform so much better. More importantly, already appreciating the increased comfort that front suspension brings!

Thank you for your excellent customer care and on-going approach to someone who must come across as a numpty.

Many thanks,

Callum.
October 2013
Callum
Hi.

Just to let you know how pleased i was with my recent purchase of the above, the transaction from start to finish was as smooth as a Fox fork! It was nice to deal with someone(David R)who was friendly +truthful and not full of bull....,he did everything he said he would,which makes a change. I was even more pleased when i rode the fork, thanks again i will certainly look you up again and recommend you.

Derek
August 2013
Derek
Hello

Just a quick note to say how pleased I am with the bike and the whole of my dealings with Bike Scene.

Would you please pass on my sincere thanks to Ian as well. He was a complete pleasure to deal with, patient with my noob questions (I'm an old-school MTBer) and he's set up the bike so it fits like the proverbial biking mitt.

I'd also like to pass on my appreciation to your workshop as it's running like a Swiss watch of a bike straight out of the box as it were.

I hope to deal again with you again soon, just wish you were slightly nearer!

Best wishes

And
August 2013
Andrew
Hi,

Just wanted to drop you a quick email to thank you for the wonderful service I received. I contacted you numerous times asking lots of questions and it was never too much trouble! I am very very pleased with the bike. The frame was delivered next day as promised, really well packaged with all the parts properly fitted. I would certainly use you again and would highly recommend you to anyone.

July 2013
Glenn
Hi

Just a quick note to say thanks with your help and purchase today of the Specialized Allez 61cm.

Even though on our initial visit the shop was busy, your staff were helpful and spent time with us explaining our options and trying out different size bikes.

Afterwards we went to call at other bike shops within the area, they were indifferent and in one case told us lies to get us into their shop. This particular shop seemed completely disinterested when we arrived especially given our budget, something we didn't experience at Bike Scene.

A further thanks for having the bike ready on the same day even though it was within a half hour of closing!

Given our experience today, I would have no hesitation in recommending Bike Scene

Regards
Darren

June 2013
Darran
Hello Bike Scene team

I am sending a quick email to thank one of your team members. Mark came to my rescue whilst I was on a biking holiday in the North York Moors with my boyfriend. I was having gear changing problems whilst on a ride around Danby on Sunday 26th May. Mark spent a good half hour (maybe even 45 minutes!) on his day off sorting the problem. He wouldn't even accept any money off us. My gears now change better than they did before they started playing up! He was an absolute star!

Abby (and David)
June 2013
Abby
Just a quick email to say thanks to Andrew, Ian, and David for sorting out the two Spesh Stumpjumper FSR frames last week. They arrived as promised on Friday, were built up on Saturday, and duly given a 20 mile thrashing on Sunday! Both Scott and I were deeply impressed with the bikes, and within 30 mins of riding them managed to put in a personal best on Strava down a trail we must have ridden over 50 times, so definitely a measure of the quality of the bikes!

Many thanks,

Adam
April 2013
Adam
Hello Antony,

I got the bike from DHL on Friday without any problems. Everything was
so incredibly well packed so no issues with the bike.

After a quick assembly I was able to test ride it on Saturday & I
absolutely love the bike =)

Thanks for the everything, I will definitely recommend you to my friends!

One happy customer,

..nils
April 2013
Nils
Bike arrive in our factory today and all is OK ,thanks again for your speedy service. I wish some of our clients where as organised as you are.

I will keep in touch and hopefully pass on some more business to you in the near future .

Regards

Feb 2013
Paul
I just wanted to thank your team for all their help with ordering my bike and accessories. i eventually completed the purchase with Dave from your sales team who was really helpful. thank you again and i cant wait to get my bike now :-) thanks

Abby
Jan 2013
Abby
Hi Antony,

I just wanted to write you a quick note to say thank you for all your assistance when handling my recent purchase of the Epic Comp. I’m pleased to report that the bike safely arrived and looks even better in the flesh than it does in any of the pictures that I had previously seen.

Philip
December 2012
Philip
Hi Antony

Just to advise that the bike was delivered timely on Saturday as planned. I would like to thank you for your support and customer care. I'm extremely pleased with the product and service I have received and would definitely deal with you again. I will spread the word!

Kind regards

Darran
November 2012
Darran
Hi Antony,

Just a quick note, went out for a ride today and pleased to report that the replacement front wheel works absolutely perfectly! Thanks for all your help in arranging the replacement and providing great customer service! Very impressed and will definitely be buying from you guys again in the future.

Regards,
David
November 2012
David
Wanted to say a BIG,BIG thankyou to you guys - for an absolutly perfect, helpful, friendly purchase......backed up by a brilliant price and lighning fast delivery.

I've spent the whole weekend riding my P7 and am as pleased as punch (if a little sore).

Keep up the good work guys!

cheers, Marc.
August 2012
Marc
Hi, ive just received my specialized camber elite 2011 off you guys, and would like to say how well i felt treated on the phone by your salesman (Anthony).
I had phoned a few other places before you, and it was this reason i chose to buy from you.
The bike arrived in perfect condition, and the next day, as i was told.
Ive been out on it today and it rides perfect.
I will recommend you to other people for sure.
Kind regards
Steven
June 2012
Steven
Hi

Just a quick e-mail to say thanks for the prompt attention provided when i
ordered a Specialized Hardrock SE bike from yourselves on Monday morning
of this week.

The bike was ordered on Monday, delivered on Tuesday and is being ridden
today (Wednesday)!! What a fabulous service you provide.
I shall have no hesitation in promoting your business to friends and
family in the future and it was the positive experience that i had a few
years ago when i bought a Marin bike from you that prompted me to return
to you this week - and the excellent service is still being provided!!

Once again, many thanks and well done!!

Frank
May 2012
Frank
I would like to extend my personal gratitude to Antony and Jane. Additionally, i don't normally have the time or indeed the inclination to convey my gratitude to a supplier, but in this case i have to make an exception, Bike Scene has provided me with exceptional Customer Service, for me it is a very rare occurrence to deal with a supplier who is a specialist in their field and who employs such wonderful, enthusiastic and knowledgeable people, so double respect and a big salute from me.
April 2012
Julian
To all at Bike Scene

I just wanted to say a big 'Thank you' for all your help this weekend with getting me back on the trails. Anthony went above and beyond to help with fixing my broken Hope pro 2 axle.

I must say your after sales/customer service reminded my why I decided to travel past a lot of other bike stores to purchase my Orange 5 almost 18 months ago now.

Thanks again for all your help always first choice for advice & a reliable service, just wish you were a little closer to Gateshead.

Cheers!
Andy
March 2012
Andy
Just a quick email to thank you guys for the superb service on the purchase and delivery of my new Camber Expert 2011.
The bike arrived unmarked, when promised and the sus settings are pretty much spot on, you guys having dialed it in before shipping.
I'm now looking forward to getting out on the south downs this weekend with it.

Best Regards
Simon
March 2012
Simon
Hi
Just a quick note to say how professional the service I received when I purchased my new bike last Thursday.
Thanks to Antony and his advice without any pressure selling I will be back to do business again in the near future.

Regards
Ian
February 2012
Ian
Dear Bike Scene,

Just a quick note to say - my epic evo arrived yesterday - all is fine with it.
I thought it was very well packaged and secure.

Thank you also for sending me the spare tubes - they arrived in the post today - unexpected but a nice touch.

This is the first bike, I have bought through mail order/ web, and thought the whole process was very smooth and straight forward.

Looking forwards to getting out on it now.

Thanks again,
Murray
February 2012
Murray
Hi there,



Let me say a huge thanx to ‘Andy’ who recently serviced my Carrera fury and has simply transformed the way the bike rides !!! after a few rides out I am over the moon as to how good the bike feels now. So big thanx from me !!!

Tony
January 2012
Tony
Hi Jane,



I just want to say thanks for the help with my order and your support with all my questions along the way..

My bike is awesome and it was very smooth order handling from your side. I will surely recommend Bike Scene to my mtb friends.



Thanks!



Regards
Christian
Aug 2011
Christian
Hi Jane,
I just received the new seat post clamp. THank you so much for helping me out and solving the problem!
You guys are doing a great job. I will recommend your customer service and care to anyone I know!

best wishes,
Alex
August 2011
Alex
To all at Bikescene, many thanks to you all for your excellent service and especially Anthony for being so helpful on saturday in getting me back on the trails and repairing the brake on my Stumpjumper, bike is running superbly again, your assistance made the trip up from Hull thoroughly enjoyable.


Kind regards
Andrew
May 2011
Andrew
Just got the stumpy yesterday. Two words. TOTALLY AWESOME.
You should have seen the smile on my face when takin the bike out the box.
Won`t be able to give it a good kicking till next wkd, but the set up feels good.
The service from start to finish from you guys was great .......Big Thanks........
Cheers Jamey..
Feb 2011
Jamey
To all at Bike Scene.

Just a quick note to thank you all for your exceptional service
last week. I thought I was pushing my luck slightly to try and
order some new bars and stem on a thursday afternoon for riding
on Saturday but after a quick phone call, my new FSA Bars and
stem arrived before lunch on Friday as promised, all at a bargain
price too!

Your site has been added to my favorites and I will definitely
recommend you to any friends who are looking for new gear.

I look forward to popping into the shop when I'm next over that
way and look forward to buying from you again.

Many thanks

Ben
Ben
Dear Sirs,

I just wanted to write to say a big Thank You to your oultet, and to
David in particular.
As a 50+ I recently made the decision to take up mountain biking. I live
in Darlington so went in and spoke to the 2 or 3 shops here, seeking
advice on costs, models, etc. and left each one feeling more deflated
and confused than before I went in. Then a friend suggested your shop,
so off I toddled one Saturday morning allocationg 30 minutes. Your
Assistant David was that thorough and helpful that I was in there nearly
2 hours, but left having placed an order for a new Specialised
Rockhopper and being totally convinced that the decision was right and
that I knew what the next steps were, including gear I needed.
I subsequently took delivery of my bike, have had masses amount of fun
on it and it has been in for it's free service (again all done with
fantastic helpfullness). Every step of owing a bike has been a greater
pleasure than I imagined, and the help and support from your staff has
been fantastic.
Thank you very much.

Yours

Tony
Tony
Just wanted to say what a pleasure it was to be able to walk into a shop and receive the service I did on Saturday. Very rare these days that a person will actually go through in detail about the product you are buying. Managed to get the bike out on Saturday for a 20 mile ride and I couldn't be more happier with my choice and the extra equipment I bought. I will definitely be recommended you guys to anyone that asks me about bikes or needs any advice on them.
Jan 2011
Jonathan
Just a quick note to say how impressed I am with your service, crankset arrived first thing morning, brilliant service from undoubtedly the uk’s best bike shop

Keep up the good work.

steve
Jan 2011
Steve
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